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General Manager, West

Team

Global Operations

Location

Los Angeles, San Francisco, Seattle

General Manager, West

The opportunity:

We’re looking for a pragmatic, growth-minded leader with a proven track record of success in our industry, to lead our West region to success.  As the GM of the West,  you’d have end to end ownership for managing the P&L and shaping the strategy as well as building and leading the entire team.  You’d report into our GM of North America and work closely with our Executive Team.  

You are tasked with managing and growing a team of world-class sales and client solution executives centered around growing and retaining quality customers, while upselling existing clients. You will own the GTM strategy for the West and ultimately the responsibility of Business Development, Sales, and Client Solutions. This way, you are empowered with the end-to-end client lifecycle and P&L. 

What you’ll do:

  • Build strong sales, account management, operations, customs, and data quality teams;
  • Provide leadership and direction to a high-performance team, including hiring, training, and leading;
  • Develop specific and targeted goals within each segment to expand and accelerate revenue opportunities within their unique customer sets;
  • Create, monitor and manage key performance metrics;
  • Find innovative and creative ways to improve and increase performance;
  • Implement best practices to support consistent and consultative sales and client success processes;
  • Work with Marketing to design and execute an effective and aligned overall go-to-market strategy;
  • Take an entrepreneurial approach to the role, working collaboratively with the rest of the Leadership Team to get things done.
  • Manage a team who sell and serve our entire product suite

What you’ll need:

  • 10+ years of experience scaling client-facing teams including leading large teams and  managers of managers in a fast-paced environment;
  • Ability to deliver on a broad portfolio of responsibilities on your own, and ‘figure stuff out’ quickly and effectively;
  • Great with numbers including strong analytical skills;
  • Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company;
  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly;
  • Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small;
  • High integrity individual who’s enthusiastic about building a great company for the long term, and making a huge, positive impact in the world and on education;
  • Bachelor's Degree, and ideally MBA, from a top-tier institution; 
  • Excellent communication, interpersonal, and organizational skills;
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Knowledge / Skill Requirements

  • Logistics or freight-forwarding industry experience
  • P&L management and ownership. 
    • Strong financial acumen
    • Strong stakeholder management skills
    • Strong change management skills
    • Strong project management skills
  • Procurement
  • Pricing
  • Operations
  • Sales
  • Organizational leadership
    • Leader of leaders
    • Experience managing team sizes of 50+

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

Investing your time with Flexport means having an immediate impact, all over the world. You’re empowered to do what’s best for everyone and trusted to make the right decisions when and where you need them. Join our collective of entrepreneurs and improve the world’s experience in global trade.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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美国清关服务由 Flexport 全资子公司且为美国持牌报关行的 Flexport Customs LLC 提供。国际海运代理服务由具有无船承运人资质 (FMC#025219NF) 的 Flexport International LLC 提供。美国内陆拖车服务由具有 FMCSA 代理牌照 (USDOT #2594279 和 MC #906604-B) 的 Flexport International LLC 提供。所有交易均适用Flexport 之标准条款 (详情请访问 cn.flexport.com/terms)。 沪ICP备16041494号

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