Chicago, San Francisco
Flexport’s mission is to make global trade easy for everyone. To achieve this goal, the Flexport User Experience (UX) team creates end-to-end experiences for our clients, partners, and operations teams. We are seeking a Senior Researcher to drive product innovation by building a deep understanding of users' problems and turn user research into actionable insights that drive decision making. This individual enjoys solving challenging problems and empowering the team to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems. Senior Researchers are key stakeholders in the product development lifecycle, from collaborating with cross-functional partners and formulating the product vision to ensuring high-quality implementation. To be successful, Senior Researchers must be relentlessly curious, methodical, communicate clearly, and consistently balance user and business needs. Join us as we lay the foundation of our vision for global trade.
As a Senior Researcher on the Freight Forwarding Operations team, you will drive the user experience across multiple tools. You will inform features that enable users to prioritize, plan, and execute shipments across multiple modes of transportation. You will work on products that serve users around the world.
We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.
At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.