Accounts Receivable Collections Analyst
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The opportunity:
We are looking for a remarkably driven AR Collections Analyst to join our Accounts Receivable department operations. This position is responsible for the collection management of various client portfolios. The analyst will be an essential team player with a focus on supporting daily operations, specifically focusing on executing against high standards for exceptional customer service. This position must possess strong attention to detail, strong problem solving and ability to effectively communicate with external and internal customers. This role will be responsible for managing highly sensitive external stakeholder relationships. The position will report to the Finance Operations Manager - OTC.
You will:
- Execute day-to-day collection activities and reconciliation of all past due accounts within the assigned customer segment
- Maintain assigned portfolio to support functional metrics (past due percentage, average days past due, days sales outstanding, etc.)
- Build relationships and work directly with primary AP personnel to facilitate resolution of outstanding receivables
- Partner with our Credit team and adhere to established workflows, processes and procedures
- Work collaboratively with the Client Solutions Management team to drive collections and identify dispute information related to past-due accounts
- Escalate payment/dispute matters to Lead and/or Manager for additional direction
- Coordinate with team members to resolve all cash application issues and identify root causes for non payment
- Bring resolution to complex client account issues, while maintaining high standards for accuracy, timeliness, and professionalism
- Document all communications with customers so that a history is maintained of collections efforts
- Adhere to company’s internal controls, collections procedures, and organizational procedures
- Participates in the implementation of process improvement initiatives
- Perform Finance and Accounting related month-end close processes
You should have:
- 5+ years AR/Professional Collections experience
- Previous experience managing external stakeholder relationships is required
- Bachelor’s degree in Finance, Accounting, or relevant field a plus
- Self-starter mindset and proactive, able to operate with a high level of autonomy
- Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
- Adaptable to change in a fast-paced environment
- Experience identifying and driving improvements to processes by engaging with different functions throughout the company
- Experience within a shared service environment
- Advanced Excel Skills
- Ability to develop and share new solutions to old problems
- 客户解决方案与实施
- 业务支持
- 业务运营
- 客户解决方案
- 海关
- 数据科学与分析
- 软件开发
- 财务
- Flexport 飞协博生态系统
- Flexport.org
- 管理
- 全球品牌
- IT、安全与基础设施
- 法务
- 营销
- 首席执行官办公室
- 首席技术官办公室
- 卓越运营
- 合作关系
- 人力资源
- 产品管理
- 销售
- 供应链运营
- 技术计划管理
- 贸易和财务服务
- 贸易航线管理
- 卡车运输
- 用户体验
- 仓储
- 办公室和设施行政
- 阿姆斯特丹
- 亚特兰大
- 比利时
- 贝尔维尤
- 芝加哥
- 科隆
- 哥本哈根
- 达拉斯
- 法兰克福
- 汉堡
- 香港
- Hong Kong Warehouse
- Kuala Lumpur
- 伦敦
- 洛杉矶
- 迈阿密
- 慕尼黑
- 纽约市
- 凤凰城
- 波特兰
- 三藩市
- 首尔
- 上海
- 深圳
- 新加坡
- 斯图加特
- 瑞典
- 多伦多
- 在美远程工作
More About Flexport