The opportunity:

We are looking for a remarkably driven AR Collections Specialist to join our Accounts Receivable department operations. This position is an essential team player with a focus on supporting daily operations, specifically focusing on executing against high standards for exceptional customer service. This position must possess strong attention to detail, strong problem solving and ability to effectively communicate with external and internal customers. This role will be responsible for managing highly sensitive external stakeholder relationships. The position will report to the Finance Operations Manager - OTC.

You will:

• Execute day-to-day collection activities and reconciliation of all past due accounts within the assigned customer segment

• Communicate directly with customers to ensure collections are timely and determine the reason for non-payment

• Establish relationships with key client Accounts Payable personnel and serve as the dedicated point of contact with the client to facilitate cash collection and credit processes

• Support the onboarding of client AP teams in setting up payment processes
• Field general AR/AP questions for clients and assist in research and resolution of payment issues
• Coordinate with all team members to resolve all cash application issues and identify root causes for non payment

• Develop appropriate contacts within the Flexport Client Solutions Management team to help drive collections and identify dispute information related to past-due accounts

• Bring resolution to complex client account issues, while maintaining high standards for accuracy, timeliness, and professionalism
• Identify ways to streamline processes and work as part of the team to implement solutions
• Partner with the AR Lead to develop Standard Operating Procedures and document AR policies and internal controls
• Perform Finance and Accounting related month-end close processes

You should have: 

• 3+ years of finance/accounting experience in the area of B2B AR Collections
• Previous experience managing external stakeholder relationships is required.
• Bachelor’s degree in Finance, Accounting, or relevant field a plus 
• Self-starter mindset and proactive, able to operate with a high level of autonomy
• Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
• Ability to adapt to rapid changes typical of a start-up
• Experience identifying and driving improvements to processes by engaging with different functions throughout the company
• Experience within a shared service environment 
• Advanced Excel Skills 
• Ability to develop and share new solutions to old problems