The opportunity:

We are looking for a remarkably driven AR Collections Analyst to join our Accounts Receivable department operations. This position is responsible for the collection management of various client portfolios. The analyst will be  an essential team player with a focus on supporting daily operations, specifically focusing on executing against high standards for exceptional customer service. This position must possess strong attention to detail, strong problem solving and ability to effectively communicate with external and internal customers. This role will be responsible for managing highly sensitive external stakeholder relationships. The position will report to the Finance Operations Manager - OTC.

You will:

• Execute day-to-day collection activities and reconciliation of all past due accounts within the assigned customer segment
• Maintain assigned portfolio to support functional metrics (past due percentage, average days past due, days sales outstanding, etc.)
• Build relationships and work directly with primary AP personnel to facilitate resolution of outstanding receivables
• Partner with our Credit team and adhere to established workflows, processes and procedures
• Work collaboratively with the Client Solutions Management team to drive collections and identify dispute information related to past-due accounts
• Escalate payment/dispute matters to Lead and/or Manager for additional direction
• Coordinate with team members to resolve all cash application issues and identify root causes for non payment
• Bring resolution to complex client account issues, while maintaining high standards for accuracy, timeliness, and professionalism
• Document all communications with customers so that a history is maintained of collections efforts
• Adhere to company’s internal controls, collections procedures, and organizational procedures
• Participates in the implementation of process improvement initiatives
• Perform Finance and Accounting related month-end close processes

You should have: 

• 5+ years AR/Professional Collections experience 
• Previous experience managing external stakeholder relationships is required
• Bachelor’s degree in Finance, Accounting, or relevant field a plus 
• Self-starter mindset and proactive, able to operate with a high level of autonomy
• Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
• Adaptable to change in a fast-paced environment
• Experience identifying and driving improvements to processes by engaging with different functions throughout the company
• Experience within a shared service environment 
• Advanced Excel Skills 
• Ability to develop and share new solutions to old problems