Senior Program Manager, Operational Excellence
We are reinventing global trade.
Join us to solve real world problems while shaping the future of global trade.
Operational Excellence is central to Flexport’s success - driving alignment across our business, creating new operational standards and building the people, process and product needed for the future of Flexport.
We're looking for a Project Manager with this mission. You will be the champion to implement business strategies via leading and managing complex operational projects across multiple function teams, business lines and locations.
What you’ll do:
Work with global operations leaders and provide expertise to develop strategies and tactical planning. Design and drive execution through program & project management.
Work independently and owns program & projects entirely, using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.
Lead to build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
Lead and collaborate with a team of SMEs, stakeholders and functional leaders to identify root causes and determine people, process or operational solutions to address them.
Shows discretion in delegating tasks and focusing on higher level ; Gives guidance and unblocks others; finds opportunities to mentor and grow teammates
Oversee implementation of business measurement, operational guidelines or strategies, and support management reporting through coordination and communication between business teams
Develop project plan and drive cross-functional team tasks to ensure each project completes on-time, within agreed constraints of resources, scope, quality and risks
Measure and monitor each project from inception to delivery, including tracking and communicating status, identifying and tracking cross-functional dependencies, proposing options to mitigate risk and drive issues to resolution
Proactively identifying and removing impediments on behalf of the team or negotiating with stakeholders when the project scope changes.
Assisting with internal and external team communication, improving transparency, and disseminating information about the project/change.
Effectively provide updates to stakeholders of key issues that may impact project completion, budget or other results
What you’ll need:
Bachelor degree or above in business management or related disciplines
10+ years of working experience in consulting, business operation, project management
or data analytics, preferably in the logistic or software development industry (or a
Master’s degree with 8 year experience; or a PhD with 5 years experience.)
Data analytical, problem-solving, and decision-making skills
Knowledge of quality assurance terminology, methods, and tools
Knowledge and experience in software development is a plus
Excellent command of both spoken and written English and Chinese/Mandarin,
Cantonese speaking is a plus.
Excellent communication and interpersonal skills
Proven ability to build strong, cohesive relationships with the business, operations,
technology and other key stakeholders
Data driven, strong analytical and logical sense
Strong attention to detail and proficient problem solving skills.
An obsession with client happiness. You succeed when they succeed
Willing to embrace and drive changes
Strong sense of prioritization and ability to execute on deliverables
Be able to lead and motivate a team
- Account Solutions & Implementation
- Business Enablement
- Business Operations
- Client Solutions
- Data Science & Analytics
- Flexport Ecosystem
- General Management
- Global Brand
- IT, Security & Infrastructure
- Office of CEO
- Operational Excellence
- Product Management
- Supply Chain Operations
- Technical Program Management
- Trade & Financial Services
- User Experience
- Hong Kong
- Kuala Lumpur
- Los Angeles
- New York City
- San Francisco
- U.S. Remote