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Program Manager, Global Data Services


Data Services


Hong Kong, Shanghai, Shenzhen

Program Manager, Global Data Services

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Global Data Services, Program Manager 

What you'll do:

  • Drive cross-functional programs with considerable impact across multiple organizations
    • Identify gaps between teams, process and systems
    • Define the problem, set objectives, analyze data and drive quantifiable improvements
    • Collaborate with operation managers, program managers and business leaders on requirements definition, resource prioritization and program implementation
  • Design, audit and continuously improve processes:
    • Design process and document end-to-end execution SOPs
    • Train the Data Services team (100+ associates) on these new processes
    • Monitor Key performance indicators (KPIs) against established Service levels to identify areas for improvements
    • Improve organization overall productivity, whilst reducing cost-to-serve
  • Decompose complex task into standardized, automatable processes
    • Identify process sub-components
    • Simplify and standardize processes in order to reduce context and experience required to execute task
    • Collaborate with Engineering and Product teams to automate processes.

 What you'll need:

  • BA/BS degree with 5+ years of work experience (preferably in project management, logistics or operations, or related field)
  • Demonstrated experience leading and owning cross-function programs
  • Experience with data mining and analysis 
  • Experience with analytical tools (preferably SQL)
  • Excellent communication, interpersonal, and organizational skills.
  • Next-level attention to detail and follow-through.
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

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