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Business Enablement Manager





Business Enablement Manager

The opportunity:

The mission of the Global Enablement team is to align people, processes and technology to deliver scalable training and tools to improve the way Flexport serves its customers. We lead complex, cross-functional initiatives to improve operational productivity, drive talent development and further establish Flexport as the most trusted source for global supply chains.

We’re looking for a Manager, Business Enablement to lead a team focused on delivering large scale, cross-functional initiatives that empower Flexport’s operators to perform at their highest levels. This person will drive strategic, operational and tactical efforts of business critical projects across the company.

As a successful candidate, you are a strong people leader who is self-directed in building a strategy and team. You come with enablement experience and understand how to build programs that feature best-in-class content and a blend of virtual and in-person learning experience.

You will:

  • Lead a top notch team of Enablement program managers.
  • Lead in the development of enablement programs, designed to support & optimize the effectiveness of our operations and client facing teams.
  • Work cross-functionally with global Product and Supply teams to keep operations and client-facing teams informed and prepared in a fast-paced environment.
  • Act as a change leader to effectively deploy solutions and processes.
  • Collect and analyze qualitative and quantitative data to determine programs’ effectiveness. Develop recommendations for continuous improvement. 
  • Build strong relationships with senior leaders across Flexport.
  • Partner with the company and Impact Team to vet development needs and enable comprehensive development strategies for our Flexporters.

You should have:

  • 5-10 years of demonstrated experience leading complex, global programs and processes
  • 1+ years of people management experience
  • A passion for project management and organization
  • Excitement about digital training, learning and people development
  • Passionate about inclusion and equity and work to ensure all employees have opportunities to develop to their full potential.
  • The ability to think critically and strategically
  • An interest to take a consultative and data-driven analytical approach to solving complex problems
  • Strong time management skills with a sense of urgency - proven ability to organize, prioritize, and manage multiple projects
  • A knack for collaboration and relationship building, with global stakeholders at all levels 
  • Exceptional written and verbal communication skills with strong executive presence; you are skilled in packaging and presenting complex analysis and recommendations clearly
  • Strong spreadsheet, slide and narrative building skills
  • Certifications in program, project and supply chain management tools is a plus
  • A deep knowledge of Flexport’s core business is a plus
  • Willingness to roll up sleeves to get things done
  • A passion for learning, with energy and enthusiasm to motivate and engage others
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