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Trade Lane Associate


Trade Lane Management, Ocean


Los Angeles

Trade Lane Associate

The Opportunity:

At Flexport, global trade is powered by data -- data that equips our clients with best-in-class visibility into their supply chains and helps them run their businesses effectively. 

As an Ocean Trade Lane Associate, you will be a foundational member of the team, learning all aspects of the trade, mastering Flexport’s advanced tech systems, and working on the front lines to ensure Client Solutions teams - and by extension, Flexport’s clients - have the right solutions and the right prices so that supply chains run smoothly. You will be an expert in coordinating and executing the end-to-end procurement, solution design, rate setting, and implementation cycles for the geography’s imports and exports. From fulfilling pricing requests to working directly with carriers, you will learn the breadth of our interaction with ocean carriers and bridge the gap between our clients and the fulfillment of ocean freight.

You will:

Coordinate and implement the end-to-end solutions designed for Flexport clients 

  • Develop ownership of the day-to-day supporting functions involved in working with ocean carriers and Flexport Client Solutions stakeholders
  • Assist with new client implementation
  • Procure rates for customer requests within our network of vendors (carriers and partners); ensure they are readily available in Flexport’s software
  • Manage all types of rate quotations and work with vendors to find dynamic and creative solutions for customers
  • Manage all rate databases, cost and sell; ensure integrity of data in both databases

Act as the first point of contact for all Ocean issues, requests, or questions and take the lead in reaching a resolution

  • Act as the first point of contact for Client Solutions regarding Ocean escalations; resolve as quickly as possible or coordinate a resolution with an eye for mitigating future escalations of the same nature
  • Triage incoming requests and solve where possible or provide direction to the appropriate team for resolution
  • Monitor group emails, Slacks, and offer support wherever possible

Develop and maintain relationships with external vendors and carriers

  • Interface with external vendors to procure rates and design solutions for Flexport customers, both internal and external
  • Support the Trade Lane Manager in developing and maintaining excellent relationships with external vendors
  • Maintain a pulse on the market regarding our vendors’ costs, capacity, and rate trends
  • Develop professional expertise, apply company policies and procedures to resolve varied complexity while maintaining high customer satisfaction.

Contribute to process improvements

  • Master all Flexport internal tools and databases for maintaining buy & sell rates
  • Maintenance of ocean procurement documentation. This can include, but isn’t limited to: organizational folders, procurement databases, charts, workflows, etc.
  • Embody a “can-do” attitude at all times

You should have:

  • Requires at least 1-3 year(s) of related experience. Bachelor's degree required or equivalent years relevant work experience 
  • Knowledge of product and technology within the industry
  • Experience with regards to imports and/or exports from a sales, operational or procurement perspective. 
  • Experience building and maintaining relationships and partnerships with vendors
  • Analytical skills and metric / data based approach to solving problems
  • Strong analytical background and knowledge of analytical tools (Excel, etc)
  • Strategic vision and ground floor execution
  • Excellent communication, interpersonal, and organizational skills

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

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