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Senior Claims Manager




Atlanta, Bellevue, Dallas, San Francisco

Senior Claims Manager

Help us better clients’ claims experience

Join us on our mission to revolutionize the cargo insurance industry and enhance the claims experience for our customers! Our dynamic and rapidly growing team is seeking a highly motivated candidate to join our team. As a member of our team, you will have the opportunity to work on innovative projects and utilize cutting-edge technology to streamline the claims process for our clients. This is a rare opportunity to be a part of a company that is not only disrupting the cargo insurance industry but also making a positive impact on the customer experience. Don't miss out on this chance to take your career to the next level and make a real difference in the industry.

The opportunity: 

The Senior Claims Manager will be responsible for leading the claims process for Flexport’s Insurance group using the latest technology and digital tools. This individual will oversee the day-to-day operations of the claims department, manage a team of claims adjusters, and ensure that all claims are handled efficiently and effectively. The Senior Claims Manager will also be responsible for implementing new technologies and digital tools to improve the claims process.

You will:

  • Manage the claims process from start to finish, including initial assessment, investigation, and resolution using digital tools and technology
  • Supervise a team of claims adjusters and provide guidance and support as needed
  • Ensure that all claims are handled in accordance with company policies and procedures
  • Communicate with clients, underwriters, and other stakeholders through digital channels, such as email and chat, to resolve claims and provide updates
  • Monitor and analyze claims data to identify trends and potential issues using digital platforms
  • Develop and implement training programs for claims adjusters to improve their skills with digital tools and technology
  • Work closely with other departments, such as underwriting and risk management, to ensure consistency and alignment across the company
  • Stay up-to-date with industry developments and regulations to ensure compliance
  • Continuously research new technologies and digital tools to improve the claims process and implement them as appropriate

You should have:

  • Bachelor's degree in a related field
  • Minimum of 5 years of experience managing cargo insurance claims
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Knowledge of cargo insurance policies and procedures
  • Familiarity with cargo insurance technology and digital tools
  • Strong understanding of risk management principles
  • Ability to work independently and handle multiple tasks in a fast-paced environment
  • Experience in implementing new technologies or digital tools in a claims process
  • This is a full-time position based in our head office, and offers a competitive salary, benefits package, and opportunities for advancement within the company.

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people fromdiverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

To learn more about what our tech teams have been up to, head to the Engineering Blog.

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