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My Flexport Account

Frequently asked questions about your Flexport account: how to use the app, pay invoices, assign user roles, send messages, and access powerful reporting tools.

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How Do I Add and Review My Product Information?

Products that you're shipping with Flexport can be added to and reviewed in the Products tab: To add a product, click Add a Product and fill out the product form with as much detail as possible: Products imported into the U.S....

How Can I Subscribe to a Specific Set of Shipments?

The subscriber functionality allows you to choose which shipments you want to follow; these are the shipments for which you will receive notifications. You may prefer to subscribe to a customized set of shipments, so that you don’t...

How Do I Invite a User?

To invite a user to your Flexport account, go to the Users section of the Settings tab and click Invite User. Input the information of the user you’re inviting to the platform. You can also assign a user role, depending on which...

How Do I Access My Payment Methods?

To access your payment methods on the Flexport platform, select the Billing tab on the left-hand side of the screen. Next, click on the ellipsis located at the top right and click on Manage Payment Methods A Manage Payment...

How Can I Bulk-Upload Locations to My Network?

If you’d like to add companies and/or locations to your Network, you can do so in one of two ways. To add companies or locations one at a time: From your Network tab, go to My Network and create a new company or location. Fill in...

How Can I Add My Supplier's Contact Information?

Once you book a shipment, Flexport will coordinate pickup details with your supplier. In order to do this, we need to have accurate contact information. If you don't fill in your supplier's contact information while requesting a quote,...

Why Isn't My Dashboard Map Displaying?

Some users find that their dashboard map does not display properly when using Google Chrome. You can adjust a couple of settings in order to resolve this issue: First setting 1. If you haven't already done so, open Google Chrome. 2. Go...

How Can I Adjust My Language Settings?

If you would like to access a Chinese-language version of the booking form, you will first need to adjust the language settings in your profile. Here are the step-by-step instructions: Click the user profile icon in the upper right...

Which Browsers Can I Use to Access the Flexport App?

The Flexport app supports desktop browsers Chrome, Firefox, Safari, and Internet Explorer (version 11 and later). If you use any other browser, including an outdated version of Internet Explorer, you will see this message: Click here...

Common Reporting and Analytics Questions

Frequently asked questions about data, reporting, and analytics are listed here.

Common Account Setup Questions

If you're in the process of setting up your Flexport account, you may find these articles helpful.

How Can I Share Status Updates Outside of the Flexport App?

There’s an easy way to communicate up-to-date information about a shipment without exposing sensitive details or documents: the Share link. This is especially helpful if you spend a lot of time calling and emailing various parties --...

How Are Messages Sent and Received Within the Flexport App?

General messages When you send a message within the app, it will always be seen by your dedicated Flexport team (they’ll receive an immediate notification). In addition, the message will be seen by anyone on your team who subscribes to...

How Can I Follow a Specific Shipment?

If you’d like to receive updates about a particular shipment, but not all of your company’s shipments, you may do so using the Subscriber functionality: Here are the steps to follow (as illustrated above): Select the shipment or...

Flexport App User Guide

The app is divided into several sections, or tabs, which are always accessible via the left-hand toolbar. When you’re working within a given tab, it will turn dark blue. This guide describes how to use each section of the Flexport app....

How Can I Download My Invoices as a PDF or CSV?

Past and present invoices will always be available to you within the Flexport app. You can download invoices one at a time, or in bulk. First, go to the Billing tab. The default view will list all outstanding invoices, which you can...

How Can I Add a Bank Account for ACH?

Flexport requires that a bank account must be verified in order to serve as your payment method. A bank account only needs to be verified once. To add and verify your bank account: In the Billing tab, click Payment Methods. Click + Add...

A Guide to User Roles

Flexport provides structured data about your supply chain, channeled into powerful reporting and analytics. Multiple stakeholders in your organization may need various levels of access to all of this data. For example, colleagues from...

How Can I Pay Multiple Invoices at Once?

If you'd like to pay for several shipments at once, you can use our built-in bulk payment feature. First, go to the Billing tab. Next, check the box next to each invoice you'd like to pay. (Clicking the check mark in the header row of...

How to Adjust Your Notification Settings

You may want to customize how often, and by what means, Flexport notifies you about the status of each of your shipments. We’ve got you covered! First, log in and go to your account settings. You can get there via the upper right-hand...