When you send a message within the app, it will always be seen by your dedicated Flexport team (they’ll receive an immediate notification).
In addition, the message will be seen by anyone on your team who subscribes to the shipment. (Read more about how to subscribe to individual shipments here.)
The same is true when you reply to a message within the app (e.g., when you reply to a message sent by a member of your Flexport team): Your reply will be sent to your dedicated Flexport team as well as anyone at your company who subscribes to the shipment.
You can use the @ tag to ensure that your message will be seen by a specific individual at Flexport or at your company. When composing the message, type “@” and then select the appropriate person, as shown below:
Messages may be displayed within the app and/or sent to you via email, depending on how you have configured your notification settings.