Flexport is looking for an IT Support Engineer who is passionate about providing an amazing customer experience while delivering outstanding technical support. Our team works cross-functionally with our partners in IT Operations Engineering, IT TechOps, Security, People Ops, and other teams to coordinate work, handle ticket escalations and resolve issues. We onboard new employees, provision new hardware, provide hands-on support, and adhere to security standards for all Flexport employees globally. Ultimately we are responsible for supporting Flexport around the world, in over 12 offices in 6 different countries.
You will be a customer service and support evangelist, assisting our customers via in-person walk-up, support ticket, email, or chat as needed. You will work closely with IT staff to maintain IT support documentation, manage multiple IT queues and help to handle ticket escalations from our global IT Support team. You love building relationships with customers, business partners, and IT team members alike. You are passionate about IT end-user support, have an excellent background in Mac software, hardware troubleshooting, and are hungry to learn/grow in an Enterprise IT environment.
We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital, and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.
Don’t be! Many of us were once in your shoes.
Global trade is an infinitely fascinating but highly complex industry, where purchasing decisions are made every day rather than on an annually recurring basis. Don’t worry, you won’t need to become the world’s expert on ocean freight (we already hired that guy). We’ll look to you to apply your deep understanding of our key audiences, the funnel, and how to meet a digitally connected audience where they are.
It’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move this industry forward. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.
At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.