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Senior Territory Manager, SE Asia Partnerships

Team

Partnerships

Location

Singapore

Senior Territory Manager, SE Asia Partnerships

Join us to solve real world problems while shaping the future of global trade.

The opportunity:

As a result of our global expansion, we're looking to hire a Senior Territory Manager, SE Asia to join our growing Asia Partners Team. This role will work in a cross-functional environment, partnering closely not only with our forwarding and customs partners, but also different teams across the company to achieve our shared goals. You’ll get substantial leadership exposure, focus on the highest priority business issues, and be plugged into every facet of the business.

What you’ll do:

  • Ensure end-to-end business success of Flexport in SE Asia (both commercial and operational outcomes)
    • Work cross-functionally with local, regional, and global teams (incl. Sales, CST, Tradelane Mgmt, and others) to drive growth, ensure high operational service performance, and improve Flexport productivity
    • Represent Flexport in a number of countries in SE Asia being the face towards global clients, support sales efforts, RFPs, bids, and implementations where required
    • Promote Flexport SE Asia capabilities internally, lead sales & internal enablement on SE Asia market; identify leads to grow Flexport SE Asia 
    • Identify opportunities to build / improve new capabilities and unlock new growth
    • Represent Flexport brand in SE Asia market
  • Own relationships with Flexport freight forwarding and customs partners
    • Sourcing, vetting, and onboarding of new freight forwarding and customs partners
    • Work with partners to plan sufficient resources necessary to support Flexport’s rapid growth 
    • Be a trusted advisor and coach to partners; continuously identify gaps and develop solutions focused on process standardization for both operations team and partners
    • Ensure partners operate with a high level of integrity and compliance to global regulatory requirements
  • Drive partner technology adoption & operational performance
    • Enable partners to use Flexport’s proprietary technology and drive digital adoption
    • Contribute to the development and implementation of next gen partner software, including localization requirements for assigned markets
    • Manage Partner performance, leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations; drive continuous performance improvement
    • Own exceptions and escalations on shipments operated by assigned Flexport Partners (supported by Partner Performance Associates)
  • Build and lead a high performing team to manage and grow our partner landscape in SE Asia

What you’ll need:

  • BA/BS degree with 10+ years of professional experience in logistics, supply chain, and/or operations
  • Deep understanding of needs & expectations of Flexport’s global logistics clients (in particular US importers); ideally gained through combination of working in global logistics provider and client side 
  • Knowledge of both ocean & air freight solutions/requirements on TPEB trade (FEWB desired)
  • Hands-on experience in using / implementing technology to improve logistics outcomes
  • A strong performance record of living our values; prior Flexport experience strongly preferred, to hire & onboard new Flexport employees in the region.
  • Able to represent Flexport brand, values, and culture; towards local partners and global (US based) clients;
  • Excellent cross-functional collaboration skills to deliver client outcomes within a matrix organization, across (US) destination operations, tradelane management; Solid negotiation skills and ability to influence without authority
  • Strategic vision and ground floor execution; 
  • Strong ability to build relationships with local partners; excellent communication, interpersonal, and organizational skills, able to connect within partner organizations at multiple levels; Business level Mandarin language proficiency required;
  • Execute end to end with world class follow through; a system and process oriented mindset;
  • Ability to lead and direct the work of others, hire & onboard local talent;
  • Next-level attention to detail and the drive to deliver ahead of schedule with a servant leadership approach;
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
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