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Senior Territory Manager




Ho Chi Minh City

Senior Territory Manager

Join us to solve real world problems while shaping the future of global trade.

The opportunity:

Flexport is a platform for global trade. We are a licensed freight forwarder and customs brokerage built around a modern technology stack. We help some of the world's fastest growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet.

As a result of our global expansion, we're looking to hire a Country Manager, Vietnam as part of our Account Management Team to join our growing team in South East Asia. This role will work in a cross-functional environment with teams across the company to achieve our shared goals.

This is a market leadership role.

What you’ll do:

  • Plan and execute the go-to-market for Vietnam as we expand in sales and account management locally.
  • Lead commercial reviews in market and ensure sales pipeline is being managed. Lead local weekly business reviews (WBRs) to target account level growth opportunities.
  • Own end to end account management lifecycle for assigned accounts. This includes onboarding, growth, quarterly reviews, invoicing and improvement initiatives.
  • Lead the local office in Vietnam and ensure that Flexport culture is seeded as we scale in market.
  • Manage the Flexport presence in Vietnam. Work with our partners and vendors in the region to execute flawlessly on providing best-in-class import and export shipment services to our customers.
  • Become a trusted source of expertise on shipping to and from the major ports / airports in Vietnam. Represent Flexport locally on behalf of regional and global stakeholders.
  • Work with the regional partnerships team to strategically manage partners and target ways to improve operational performance and knowledge of Flexport software.
  • Work with Flexport Operations teams to identify and set process, address top level in market exceptions and escalations on shipments operated by assigned Flexport Partners.
  • Leverage global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations of partners.
  • Be an contributing member of a high performing team to manage and grow our partner landscape in South East Asia.
  • Work with tradelane management in the region to set and align supply strategy for air, ocean, ocean consolidations and other supply side services.
  • Sell the Flexport brand to create excitement and willing exclusivity
  • Be a leader within the Account Management team and contribute to regional Asia-wide initiatives as well as roll-outs. Be a member of our regional leadership and help other leaders by sharing best case practice as we scale in other regional markets.

What you’ll need:

  • BA/BS degree with 6-8 years of professional logistics, supply chain, projects, programs or consulting experience;
  • Relevant in-market experience in South East Asia highly regarded;
  • Prior Experience as a team leader or senior manager;
  • Strong Leadership skills;
  • Ability to lead and coach a team;
  • Strategic and commercial mindset;
  • A strong performance record of living our values;
  • Strong ability to build relationships with local partners, in the diverse cultural context of Southeast Asia;
  • Solid negotiation and influencing without authority skills;
  • Excellent communication, interpersonal, and organizational skills, able to connect within partner organizations at multiple levels;
  • Native or Fluent English is a requirement for this role;
  • World class follow through skills;
  • Ability to lead and direct the work of others;
  • Next-level attention to detail and the drive to deliver ahead of schedule with a servant leadership approach;
  • A system and process oriented mindset;
  • Ability to travel locally and regionally;
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Join us to solve real world problems while shaping the future of global trade.

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