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General Order

General Order is a status given to cargo that is being held up at Customs due to improper documentation or other issues with clearing.

General Order

What is General Order? 

General Order (GO) is a status given to cargo imported into the U.S. that is missing proper Customs documentation or does not quickly clear Customs. 

If they remain uncleared after 15 days, goods under GO will be moved to a General Order warehouse (a type of bonded warehouse.) Transportation and storage costs are the responsibility of the importer. Note that storage charges in a GO warehouse are costly.

If the goods remain under General Order for more than six months, they will be put up for auction or confiscated. The auctions are held by U.S. Customs, take place monthly online on a nationwide basis, or locally at public spaces like hotels near the ports.

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Related Help Articles

When Will My Shipment Clear U.S. Customs? 

How Do I Know the HTS Code of My Product?

Related Glossary Terms

CBP (Customs and Border Protection) 

Bonded Warehouse 


Goods Help Up by CBP - CBP

General Order Action - CBP


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